Terms and Conditions

By visiting the website from time to time you are hereby agreeing to the terms & conditions of use. These are subject to change without notice.

1. Statutory Cancellation Rights (Online Orders)

For online purchases, you are entitled to cancel your order within 14 days of receiving your item.
You then have an additional 14 days to return it.

To initiate a cancellation, please contact shop@ssdaley.com with your order number.

2. Our Returns Window

We accept returns within 28 days of shipment, provided the piece is returned in its original state.

To remain eligible, items must be:

  • Unworn and unused

  • In the same condition as received

  • With all original tags attached

  • Free from marks, odours, stretching, or signs of wear

  • Returned with all original packaging, including any garment bags or branded elements

Please take care when trying on garments. Avoid contact with makeup, perfume, deodorant, fake tan, or other products that may transfer onto the fabric. Items returned with visible traces may be subject to a deduction.

Knitwear should be tried on gently. Pieces returned stretched, misshapen, or with pulled yarns will be considered worn and may not qualify for a full refund.

Items that do not meet these requirements may be declined or subject to a diminished value deduction, as permitted by UK law.

3. Return Shipping

Unless the item is faulty or incorrectly supplied:

  • The cost of return shipping is the responsibility of the customer

  • All returns must be sent using a tracked postal service

  • We cannot accept liability for parcels lost or damaged in transit

For international returns, customers are responsible for all postage costs, customs duties, taxes, and associated fees.

4. Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as ordered, please notify us promptly.

Items showing signs of normal wear and tear are not considered faulty.

Where stock allows, a replacement will be offered. If unavailable, a full refund will be issued and we will cover or reimburse return shipping.

5. Sale & Promotional Pieces

For online purchases, sale and promotional pieces may be returned in accordance with statutory cancellation rights.

For in-person purchases — including Archive or Sample Sale events — these pieces are Final Sale and cannot be returned or exchanged unless faulty or not as described.

6. Promo Codes & Discount Use

Promo codes, discount codes, and promotional offers cannot be used in conjunction with any sale or reduced-price event, including but not limited to:

  • Boxing Day Sale

  • Black Friday / Cyber Weekend

  • Archive Sales

  • Sample Sales

  • Any other temporary or permanent sale, promotion, or markdown event

Promo codes are valid on full-price items only, unless expressly stated otherwise.

We reserve the right to cancel or amend orders where a promo code has been applied incorrectly to sale or promotional items. Any refund issued in such circumstances will reflect the correct sale price without the promotional discount.

7. Made-to-Order Pieces

Made-to-order and customised garments, including Orange Label, are exempt from cancellation rights and cannot be returned unless faulty.

8. Archive & Sample Sale

Items purchased from an S.S.DALEY in-person Archive or Sample Sale are Final Sale and not eligible for return or exchange unless faulty.

If Archive or Sample Sale pieces are sold online, statutory cancellation rights apply.

9. How to Return a Piece

To request a return, please email shop@ssdaley.com with:

  • Your order number

  • The item(s) you wish to return

  • Any relevant notes (optional)

We will then provide full instructions.

10. Refunds

Refunds are issued to the original payment method within 14 days of receiving and inspecting the returned item.

Shipping charges, customs duties, and taxes are non-refundable unless the item is faulty.

11. Conditions & Non-Compliance

We reserve the right to:

  • Decline returns that do not meet the conditions outlined above

  • Apply deductions for items returned worn, used, or handled beyond what is reasonably necessary

  • Withhold refunds until items have been received and assessed

  • Restrict future orders where return activity suggests misuse of the policy

12. Contact

For any questions regarding your order or a return, please contact:
shop@ssdaley.com

Notification of Sale

Once placing an order, you will receive confirmation via email. This signifies the commencement of a contract between you, the customer, and us, the seller.

Contact

We will use the email address provided by you in order to contact you regarding your order.

Privacy

All personal information supplied to us is strictly private and will never be shared with any third party. Your payment information is processed via Shopify Payments and is confidential between you and the secure provider.

Shipping

Orders placed before 1:30pm GMT will be processed and shipped the same day. Orders placed after this time will be dispatched the next working day but charged at the same shipping rate. Orders placed between 22/12/25 and 29/12/25 will be shipped from 30/12/25.

Please note Orange Label products can take up to 7 days to dispatch as these are handmade and made to order.

If you have any queries regarding your order or shipping, please contact us at shop@ssdaley.com and we endeavour to respond within 24 hours. Our operating hours are Monday to Friday, 10am–6pm GMT.

Please ensure that shipping details provided at checkout are correct. Once an order has shipped, we cannot redirect parcels. This includes delivery address and post/zip code.

Please be aware that customers outside the UK may incur additional customs duties, taxes, or other customs requirements. Any such charges may be significant and should be confirmed prior to placing your order. We are not responsible for unpaid customs duties, taxes, or non-compliance, and refunds will not be issued in these circumstances.

International shipping is tracked and signed — 5–10 days.
Domestic shipping is tracked — 5–10 days

Cookies and Data Policy

Effective Date: 28/04/25

At S.S.DALEY, we are committed to protecting your privacy and providing transparency about how we collect and use your data. This Cookies and Data Policy explains how we use cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help ensure websites function properly and improve user experience.

How We Use Cookies

We use cookies to:

  • Enable core site functionality such as shopping cart management

  • Remember your preferences and browsing behaviour

  • Analyse site usage to improve performance

  • Deliver personalised content and marketing offers

  • Measure advertising effectiveness

Types of Cookies We Use

  • Essential Cookies – Required for site functionality

  • Performance Cookies – Collect anonymous usage data

  • Functional Cookies – Remember user preferences

  • Targeting Cookies – Deliver relevant advertising

Third-Party Tools

We use third-party services such as Google Analytics to analyse site usage. Data collected includes pages visited, time spent, links clicked, and general location. All data is anonymised.

You may opt out via the Google Analytics Opt-out Browser Add-on.

Managing Cookies

Cookies can be managed or disabled via your browser settings. Disabling cookies may impact site functionality.

Supported browsers:

  • Chrome

  • Safari

  • Firefox

  • Microsoft Edge

Your Data Rights

You have the right to:

    • Access, update, or delete your personal information

    • Object to data processing

    • Withdraw consent at any time